The Department of Health Abu Dhabi (DOH) will be reaching out to some of their applicants who have changed their personal details since their initial verification application. Such changes include a change in name, nationality or a new passport number. 

If you receive an identity verification request from DOH, it’s quick and easy to verify your identity with TrueProfile.io in a matter of minutes, simply by using your mobile phone. 

What’s an identity verification


An identity verification is a process which essentially proves that you are who you say you are. Identity verification compares the information you have provided about your identity such as your name, nationality and date of birth with the document that proves your identity is correct, such as your passport. 

Not only is the data verified, but the physical identity of the person who holds the identity document is also validated, to ensure that the photographic identity in a passport matches the identity of the person who possesses this ID document. 

How does TrueProfile.io’s identity verification work?

TrueProfile.io has partnered with a leader in identity verification – IDnow. IDnow uses cutting edge facial recognition and AI technology to complete the identity verification. Once you have uploaded your passport for verification, you’ll be asked to download the IDnow AutoIdent app. By following the on-screen instructions you will be able to prove your identity by using AutoIdent’s facial recognition technology. 

Verifying your identity for DOH 


Step 1: Click on the link in the email sent by TrueProfile.io

If you need to verify your identity for DOH, TrueProfile.io will reach out to you via the email ID you used to complete your DataFlow verification. Follow the instructions in the email and click on the link ‘Go to TrueProfile.io’. 

Step 2: Log in or sign up 

Sign up or log in to TrueProfile.io. Use the FAQs section to answer any questions you may have. 

Step 3: Complete Log in / Registration 

If you already have an account, complete your log in using your TrueProfile.io username and password. For new registrations, complete your personal information when prompted and add a secure password to your account. 

Step 4: Start the verification process

Check your name and email address are correct and click ‘Accept’. 

Step 5: Select the identity document 

Choose to upload a copy of your passport or click the check box to use a passport copy already uploaded to your myTrueProfile page. 

Step 6: Confirm your identity verification

Check that the document you have uploaded is correct and give your consent in the checkboxes for the verification to begin.

Step 7: Make payment 

Enter your credit card details to pay the $32 (USD) to purchase the identity verification.

Step 8: Add your personal data 

Fill in your personal information, check the details are correct and click ‘Submit’.

Step 9: Sign letter of authorisation

You will be asked to sign a letter of authorization giving your consent for us to verify your identity.

Step 10: Download the IDnow AudoIdent app 

A QR code will appear on screen, scan this to find the IDnow AutoIdent app and download. You’ll also be shown your unique ‘ident’ number for completing your verification. Enter the ident number and follow the instructions on the screen of your smartphone. 

Using the phone number registered to your TrueProfile.io account, we will send you a text message with further instructions if needed. 

The process is as follows: ID Verification: Captures, finds and classifies your passport copy to ensure it’s a legitimate document

– Facial Recognition: Compares the face on identity document and with the face captured by the smartphone camera

– Liveliness Check: Detects liveliness of person by asking the user to move head left and right

– Security Features: Detects the security features of identity document are legitimate and have not been compromised

– Agent review: Manual review by one of the IDnow agents to check captured data and images

Your identity is now under verification!


Your identity verification will be processed within three days and you’ll receive a notification from TrueProfile.io when the result is ready. The results will be shared with you, the applicant, and DOH simultaneously. 

Positively verified identities are known as a ‘TrueIdentity’ and an Identity TrueProof will be provided, which will resemble the below document. The Identity TrueProof is can be found on your myTrueProfile page and is yours to keep forever as it is stored on blockchain. From here, you can download and share your verified identity as and when you require.